Shipping and Returns

Shipping Information:

1. Processing Time:

As all our items are handcrafted with care, they are made to order. Please allow 7 business days for our artisans to create your unique piece before shipment. During peak seasons, processing times may be slightly longer, but we'll keep you informed about your order status.

2. Shipping Methods:

We offer various shipping methods to cater to your preferences. You can choose standard shipping or expedited options during checkout. Shipping costs may vary based on your selected method and location.

3. Shipping Address:

To ensure accurate delivery, kindly provide a complete and valid shipping address during checkout. We cannot be responsible for delays or misdeliveries caused by incomplete or incorrect address information.

4. Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's journey until it reaches your doorstep.

Returns and Exchanges:

1. All Sales Final:

Due to the unique nature of our handcrafted items, all sales are final, as they are made to order and specially crafted for you.

2. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receipt. We'll gladly assist you with a replacement or issue a refund for the affected product.

3. Return Process:

To initiate a return for a damaged or defective item, contact our customer support team at nulifecreationz@gmail.com. Provide a detailed description of the issue and attach relevant photographs for quick resolution.

4. Return Eligibility:

To be eligible for a return or refund, the item must be in its original condition, unused, and in its original packaging.

5. Custom Orders:

Custom-made items are non-returnable, as they are specially crafted to your specifications.

6. Refunds:

Refunds for eligible returns will be processed using the original payment method. Please allow 7-14 business days for the refund to reflect in your account.

Contact Information:

If you have any questions or need assistance regarding shipping and returns, please contact our customer support team at nulifecreationz@gmail.com. We're here to provide exceptional support and ensure your satisfaction with our products and services.